WARRANTY
Confidence Beyond the Build
Engineered for Durability.
Designed for Longevity.
Glastender equipment is built to perform in demanding hospitality environments. Our warranty support reflects the same promise of reliability and craftsmanship.
This section is designed to make warranty service straightforward and efficient. You’ll find direct contact information for warranty service, parts, downloadable warranty and service forms, and a comprehensive list of frequently asked questions that address most warranty-related needs.
Our FAQs are the fastest way to get answers, covering eligibility, coverage details, service procedures, and documentation requirements. When additional support is needed, our knowledgeable service team is ready to assist with clear guidance and timely response.
WARRANTY CONTACT & FORMS
Warranty Service
Email: warranty@glastender.com
Fax: 989.752.4278
Parts Order
Email: parts@glastender.com
Fax: 800.838.0888
FAQ's
How do I know if my equipment is still under warranty?
Enter your equipment's serial number in our Part Finder, or contact our Warranty Department and provide us with your equipment serial number.
Email: warranty@glastender.com
Phone: 800.748.0423 x104
Where can I find my serial number?
Your refrigeration model serial number is located on the data tag inside left wall. Your glasswasher or ice cream freezer serial number is located on the front. For underbar equipment, the order number is used, and can be found on the data sticker on the back splash.
Can anyone work on my Glastender equipment?
Yes, as long as they are licensed in commercial equipment repair. Service agents MUST call Glastender and receive approval prior to performing the service call. Glastender has preferred and recommended service companies that are familiar with our products in the US and Canada.
Phone: 800.748.0423
Can I register my Glastender equipment?
Glastender does not register equipment at this time.
How do I schedule a warranty service call, and what do I need to provide when scheduling service?
Please contact Glastender by phone or email. Please make sure to have the model number and serial number of the equipment ready when scheduling a service call.
Email: warranty@glastender.com
Phone: 800.748.0423
How much time do you allow for repairs?
Time allowed varies by model and can be found in our Warranty Guidelines.
Where can I find a copy of my operation manual?
You can find operation manuals on our dedicated Manuals page, where documents are organized by product and model. If you’re unable to locate what you need, our team is ready to help! Contact Us and we’ll point you in the right direction.
How do I place a warranty part order?
When placing a warranty part order, please the Parts Department by phone, email or fax.
Please make sure to include the equipment model number and serial number. Warranty replacement parts must be ordered from Glastender.
Email: warranty@glastender.com
Phone: 800.748.0423
Fax: 800.838.0888.
When will my warranty part order ship?
Typically parts ship in 48 – 72 hours. To check an order online go to our order status page, or contact us. Please include the model number and serial number of the equipment, part number, and PO number if known.
Email: parts@glastender.com
Phone: 800.748.0423
