GENERAL POLICIES
Prices
All prices are LIST. Applicable taxes will be added.
Quotations
Unless otherwise stated, quotations are effective for 30 days only.
Acceptance
All orders are subject to acceptance by Glastender, Inc.’s headquarters in Saginaw, Michigan. Possession of the Product Directory and Price List is not an offer to sell.
Shipments
See also: Glastender Freight Program
F.O.B. factory in Saginaw, Michigan. Freight terms are Third Party or Collect if shipped directly to you. Prepay and Add to Invoice freight terms are available upon request. The approximate shipping weights of all products are listed with the prices. Partial shipments will be made unless otherwise specified by the customer. Surface freight classifications are:
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GT-24/GT-30/GW24 Glasswashers - Class 175
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GT-18 Glasswashers - Class 175
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All Underbar Equipment - Class 175
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Bar Die Orders – Class 250
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Portable Bars - Class 175
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Remote refrigerators (i.e., no compressor) or dry storage back bar equipment - Class 175
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Self-contained refrigeration equipment - Class 150
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Ice Display Units (IDU and GDU) - Class 175
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Lighted Liquor Displays - Class 175
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Beer line chillers and beer towers (beverage dispensing equipment) - Class 175
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Bottle Disintegration System - Class 150
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Ice Cream Freezers - Class 125
All small items are evaluated to see the most cost effective means for shipment. Many small items ship via UPS or FedEx; however, when dimensional weight is excessive, LTL carriers are the most cost effective choice. Spare parts orders received before 1:00 PM EST can usually be shipped the same day.
The order department is happy to assist with routing or shipping questions.
Payment Terms
Cash should be included with all orders unless credit terms have been arranged. To establish credit, banking and trade references are required. A convenient credit application is available upon request. Payment via credit card is not our normal means of receiving payment. Visa and MasterCard will be accepted, but must be charged at the time of shipment. In addition, a payment via credit card for orders totaling more than $500 will incur a 3% convenience fee on the total transaction amount.
Delivery
The majority of equipment is manufactured to order and typically ships within three to six weeks after complete order information is received by the factory. In-stock equipment typically ships within two to three days of the factory receiving complete order information.
Returns
Items specified as “Manufactured to Order” are NOT returnable.
A Return Authorization number must be issued by the factory in advance for any items that are returnable. The number MUST be noted on the outside of the returned package. Returns must be received within 90 days of the issue date. Shipping charges must be prepaid. A minimum 20% restocking charge will be applied to all authorized returns if received in new, unused condition in the original packaging.
The above conditions apply to spare part returns, except spare part returns must be received within 30 days of original shipment for electronic or electrical parts or within 90 days for all other parts.
Loss or Damage
For customer routed shipments, Glastender, Inc. is not responsible for any loss, damage, or delay of merchandise during shipment. Such transit claims must be filed with the carrier. Merchandise must be examined on arrival. If shortages occur, Glastender, Inc. must be notified in writing within five (5) days of delivery to honor any shortage claim. Glastender will assume responsibility for freight claims on Prepay and Add shipments but the customer must inspect freight and note any damage upon receipt. Failure to do so may result in losses at the customer’s expense.
Custom Orders
Custom orders must be paid in advance and are not subject to cancellation.
Laminates
Some products include common, readily available plastic laminates of the customer’s selection. There may be an additional charge if uncommon varieties are ordered.
Download a printable PDF version of Glastender Terms & Conditions