Please feel free to call our factory if you have questions on warranty or technical service. We have specialists available Monday through Friday from 8am to 5pm EST to answer your questions.

For warranty issues:
Cheryl Williamson, 800.748.0423 ext. 120 or cwilliamson@glastender.com

For Parts and Technical service:
David Moore, 800.748.0423 ext. 145 or dmoore@glastender.com

We have included a copy of our Warranty Policy which can be downloaded by following the link below.

PDF versions of our Terms and Conditions / Warranty Statement, Warranty Claim Form (must accompany returned items), and Customer Freight Responsibilities are also available below. PDF forms require Adobe® Acrobat Reader®.

Warranty Policy

Terms and Conditions / Warranty Statement - PDF

Warranty Claim Form - PDF

Customer Freight Responsibilities - PDF